4 Tips for Dealing with Cyber Trolls Online

Cyber trolls can strike unexpectedly, showing up on social media, in forums and groups, and any other online meeting place. While experts advise never to “feed the trolls,” when they appear on a business account, it can create a problem. If leaders choose to ignore negative commentary, it can linger out there indefinitely, causing reputation damage.

If your business finds itself at the other end of trolling, it’s important to proceed carefully. Here are a few things you can do to gracefully handle inciting comments from cyber trolls.

Learn to Recognize Them

As a business, you’ll eventually see complaints, whether they’re on review …read more